Return Policy

We accept returns under the following circumstances:

Damaged Product: If the handbag arrives damaged or defective, we will accept a return and provide a replacement or refund.
Incorrect Size: If the bag size differs from the dimensions mentioned in the product description on our website, you are eligible for a return.
Other Serious Issues: If there is any other major issue with the product that makes it unsuitable for use, we take full responsibility and will accept the return.

Return Process:

To initiate a return, contact us immediately with details and supporting photos at 03067634290 or 03023596749.
The product must be returned in its original condition, unused, and with all tags and packaging intact.
Returns must be requested within 3 days of receiving the order.

Exchange Policy

All the conditions mentioned above for returns apply to exchanges as well.
If you wish to exchange your item for another one due to size, defect, or any serious issue, contact us immediately at the numbers provided.
Exchanges are subject to product availability.

Order Modifications & Cancellations

You can modify or cancel your order within 6 hours of placing it.
If you need to make changes or cancel your order, contact us immediately at 03067634290 or 03023596749.

We are here to ensure you have the best shopping experience with Luxe MuSa. For any concerns or inquiries, feel free to reach out to our customer support team.

8. Contact Us

For questions or concerns about our Privacy Policy, contact us at:

Email: luxemusaofficial@gmail
Phone: +92-319-1887-105
Address: 51-B street 2, Model Colony, Gulberg 3, Lahore, Lahore, Pakistan

Thank you for trusting Luxe MuSa. Your privacy is important to us, and we’re committed to protecting your information.